Call Center Agent

MCI Careers seeks Call Center Agents to support leading technology and software brands in a fast-paced CX and BPO environment. In this role, you will handle inbound and outbound calls, resolve customer issues, and provide tech-enabled support across multiple channels. You will follow scripts and compliance standards while using CRM and knowledge base tools to document and resolve inquiries. Success is measured by clear performance metrics, including quality, efficiency, and customer satisfaction. MCI offers structured training, coaching, and advancement opportunities based on merit, helping you grow skills in customer service, tech support, and sales.