Hotel General Manager

Job Description

Job Description

Leader or Manager? The answer is important. We are looking for a General Manager to help lead our Home2 Suites by Hilton Atlanta Marietta, GA.

Hilton Experience is Required.

The General Manager will be overseeing the daily operations of the Hotel to maintain company standards for guest and employee satisfaction, quality assurance, and asset protection. This individual will demonstrate leadership and a professional demeanor at all times. The General Manager must be flexible with work schedules that is in general a 50+ hour work week including nights, weekends and holidays to assure appropriate management coverage. The General Manager is directly responsible for all sales and marketing of the Hotel, as well as coaching and developing Hotel staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key