It Project Manager

Job Description

Job Description

Job Summary

The IT Project Manager is responsible for leading client technology projects from internal handoff and initiation through planning, execution, acceptance, transition, and closeout. Operating in a fast-paced Value-Added Reseller (VAR), Managed Services Provider (MSP), and IT consulting environment, this role coordinates customers, engineers, vendors, procurement, sales, and managed services to deliver defined outcomes on time, within scope, and within approved financial parameters. The ideal candidate combines disciplined project governance with practical judgment, strong customer leadership, and enough technical fluency to manage infrastructure, cloud, cybersecurity, network, data center, and workplace technology initiatives. This position owns the project management process and project communication; technical design and engineering decisions remain with the assigned technical resources. Success requires consistent follow-up, early escalation, accurate records, and a strong commitment to customer experience and accountability.

Key Responsibilities

Project Initiation & Planning

• Lead the transition of sold work from Sales and Pre-Sales/Professional Services into delivery, confirming the statement of work, assumptions, exclusions, deliverables, acceptance criteria, budget, timeline, dependencies, and customer responsibilities before execution begins
• Conduct project kickoff meetings and establish clear governance, stakeholder roles, communication cadence, escalation paths, decision authority, and working agreements
• Develop and maintain project plans, schedules, milestones, work breakdown structures, resource forecasts, and dependency maps appropriate to project size and complexity
• Confirm that engineering resources, customer contacts, procurement requirements, licensing, equipment, site readiness, access, maintenance windows, and third-party dependencies are aligned before work is scheduled
• Establish and maintain the project record, including project charter or initiation documentation, stakeholder register, baseline schedule, budget, RAID log, change log, decision log, and communications plan
• Scope, Financial & Change Control
• Risk, Issue & Quality Management
• Customer & Stakeholder Management
• Resource, Capacity & Cross-Functional Coordination
• Documentation, Systems & Process Improvement

Project Execution & Delivery

• Manage multiple concurrent client projects across infrastructure, networking, cloud, Microsoft 365, cybersecurity, storage, virtualization, data center, endpoint, and related professional services engagements
• Coordinate day-to-day execution across engineers, customers, vendors, subcontractors, procurement,